Support
How can we help?
We're here for anything about your order, roasting, subscription, or wholesale partnership. Our average response time is 1 business day.
FAQ
Quick answers about shipping, returns, and subscriptions.
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When does my order ship?
Once confirmed, orders are roasted, carefully packed, and handed to the courier within 1-2 business days. You'll receive your tracking number by email once it ships.
Can I return a product I don't like?
You can exercise your right of withdrawal within 14 days of delivery for unopened products — see our
Returns, Exchanges & Delivery page for the full process.
Can I cancel my subscription anytime?
Yes. Subscriptions carry no commitment — you can request cancellation by email at least 3 days before your next shipment.
