Frequently Asked Questions
Once confirmed, orders are roasted, carefully packed, and handed to the courier within 1-2 business days. You'll receive your tracking number by email once it ships.
Standard delivery across Turkey takes 2-4 business days from the ship date.
Shipping is free on orders over ₺750. Below that, a flat ₺100 shipping fee is shown separately in your cart summary.
We currently only ship within Turkey. We're working on international shipping options.
We don't stock coffee at Kimor — every order is roasted in small batches as close as possible to the order date. That's why every bag shows a roast date.
Whole bean, filter, espresso, and Turkish coffee grinds are available. You can choose before ordering on the product page.
We recommend storing coffee in a cool, dark place, in its original sealed bag. For the best flavor, consume within 2-3 weeks of opening.
Yes. Subscriptions carry no commitment — you can request cancellation from your account or by email at least 3 days before your next shipment.
Join the club with your phone number at checkout to earn points on every order. Points can be redeemed as a discount on your next order.
You can exercise your right of withdrawal within 14 days of delivery for unopened products. Opened coffee bags are excluded from this due to freshness and hygiene — see our Returns, Exchanges & Delivery page for the full process.
Email us at info@kimorroastery.com with your order number and we'll start a free exchange or return as soon as possible.
Absolutely — we offer special wholesale pricing and regular supply agreements for cafés, restaurants, and hotels. See our Wholesale page for details, or contact us directly.
The most common questions about our shipping, subscription, roasting, and returns processes. Can't find what you're looking for? Write to us.
